Shipping & Delivery Policy – Real Ratna Gems

Effective Date: 19 October 2026

At Real Ratna Gems, we aim to deliver your gemstone orders safely and efficiently. This Shipping & Delivery Policy explains our order processing, shipping arrangements, delivery timelines and procedures for delayed, damaged or undelivered shipments.

1. Shipping Coverage

We aim to deliver orders across India, subject to courier availability and serviceable locations.

International shipping is available only where expressly confirmed for the relevant order. International customers may be responsible for applicable customs duties, import taxes and other charges, where disclosed and legally applicable.

2. Order Processing Time

Orders are processed after payment verification and confirmation of product availability.

Processing times may vary depending on gemstone availability, certification requirements, packaging, customisation and order volume.

If an order requires additional processing time, we will communicate the expected dispatch timeline where reasonably possible.

3. Shipping and Delivery Timelines

Estimated delivery timelines depend on the delivery location, courier service and order-processing requirements.

Delivery estimates, where provided, are not guaranteed unless a specific commitment has been expressly confirmed.

Delays may occur because of weather conditions, public holidays, courier operations, remote locations, transportation disruptions or other circumstances beyond our reasonable control.

Customers may contact our support team for assistance with delivery updates.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before the order is confirmed.

Free shipping is available only where expressly stated on our website or confirmed for the specific order.

Any additional shipping charges for special delivery arrangements will be communicated before the customer is charged.

5. Secure Packaging

We take reasonable care to package gemstones and related products appropriately for transportation.

Where applicable, product certificates, invoices and other documentation may be included with the shipment or provided separately.

Customers are advised to retain the original packaging, invoice and certificates until they have checked their order.

6. Order Tracking

Where tracking information is available, it may be shared through email, SMS, WhatsApp or another available communication channel.

Customers can contact us if tracking details are unavailable or if a shipment appears to be delayed.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate shipping address, postal PIN code and reachable phone number.

If delivery fails because of incorrect or incomplete customer-provided details, we will review the available options. Additional shipping charges for reshipping may apply where disclosed and legally permissible.

If a shipment is returned to us, our team will contact the customer to discuss the next steps.

8. Damaged or Tampered Packages

If a package arrives visibly damaged, opened or tampered with, customers should, where possible:

• Photograph or record the package before opening it.
• Keep the packaging and shipping label.
• Contact us promptly, preferably within 48 hours of delivery.
• Provide the order number and available photographs or video evidence.

We will investigate the issue and arrange an appropriate resolution in accordance with our Return, Exchange & Refund Policy and applicable law.

The suggested reporting period does not remove any statutory rights available to customers.

9. Lost or Undelivered Shipments

If an order has not arrived within the estimated delivery period, please contact us with your order number and tracking details, if available.

We will investigate the shipment with the relevant courier and communicate the next steps.

Where a shipment is confirmed lost or a legal remedy is otherwise required, the matter will be resolved in accordance with applicable law.

10. Order Changes After Dispatch

Once an order has been dispatched, changes to the shipping address or delivery instructions may not be possible.

Customers should contact us as soon as possible if any correction is required. We cannot guarantee that a change can be made after the courier has accepted the shipment.

11. Relationship with Our Return Policy

Shipping arrangements for returned products, exchanges and refunds are governed by our separate Return, Exchange & Refund Policy.

Customers should contact us before sending any product back. Unauthorised returns may cause delays in processing.

Nothing in this Shipping & Delivery Policy limits any mandatory consumer rights or remedies under applicable law.

12. Contact Information

For shipping, tracking or delivery-related enquiries, please contact:

Business Name: M/s REAL RATNA GEMS
Website: www.realratna.com
Email: realratnaindia@gmail.com
Phone: +91 7089917777
Address: 323–324, Tilak Marg, Neemuch, Madhya Pradesh – 458441, India.

---

Thank you for shopping with Real Ratna Gems. We appreciate your trust and look forward to serving you.