Privacy Policy
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Last updated: October 19, 2026
Privacy Policy –
Real Ratna Gems
Effective Date: 19 October 2026
At Real Ratna Gems, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit www.realratna.com, contact us or purchase products from our website.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
- Personal details: Name, phone number and email address.
- Address information: Billing address and shipping address.
- Order information: Products purchased, order history, invoices and delivery details.
- Payment information: Transaction references, payment status and related details. Payment credentials are generally processed by the relevant payment service provider.
- Customer communications: Enquiries, feedback, complaints and messages sent to us.
- Technical information: IP address, browser type, device information and website usage data, where collected through our website or service providers.
We aim to collect only information reasonably necessary for the relevant purpose.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Verify payments and help prevent fraudulent transactions.
- Provide order confirmations and delivery updates.
- Respond to customer enquiries and complaints.
- Maintain business, accounting and tax records.
- Improve our website, products and customer experience.
- Send promotional messages or offers where permitted by law and subject to applicable consent requirements.
- Meet legal, regulatory and compliance obligations.
3. Sharing of Information
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Payment gateways and payment service providers.
- Courier and delivery companies.
- Website hosting, maintenance and technical service providers.
- Customer support, analytics or marketing service providers, where used.
- Professional advisers, auditors and legal representatives.
- Government authorities or law-enforcement agencies where required or permitted by law.
We do not sell customers' personal information as a business practice.
Third parties receiving information are expected to handle it according to their applicable obligations and the purpose for which the information was shared.
4. Payment Security
Payments made through our website may be processed by third-party payment gateways.
We do not intend to collect or store complete payment card details, PINs, passwords or other sensitive payment credentials directly. Such information should be entered only through the relevant secure payment service.
Payment processing is also subject to the payment provider's terms and privacy policy.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
- Support essential website functions.
- Remember user preferences.
- Understand website traffic and performance.
- Improve the shopping experience.
- Support advertising or marketing, where applicable.
You may manage cookies through your browser settings or any cookie controls provided on our website. Disabling certain cookies may affect some website features.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, tax compliance, dispute resolution and legal obligations.
When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information, or raise questions about how it is handled.
We may need to verify your identity before responding. Some information may need to be retained where required for legal, tax, accounting or dispute-resolution purposes.
To submit a privacy request, contact us using the details provided below.
9. Marketing Communications
We may send promotional communications where legally permitted and where any required consent has been obtained.
You may request to stop receiving promotional communications by following the unsubscribe instructions, where available, or by contacting us directly.
Even after opting out of marketing messages, you may still receive essential communications relating to orders, payments, deliveries or customer service.
10. Third-Party Websites
Our website may contain links to third-party websites or services. These third parties operate under their own privacy policies and practices.
We encourage you to review their policies before sharing personal information with them. This section does not limit any responsibility imposed on us by applicable law.
11. Children's Privacy
Our website is intended for individuals legally capable of making purchases under applicable law. We do not knowingly seek to collect children's personal information in violation of applicable legal requirements.
If you believe a child has provided personal information unlawfully, please contact us so that we can review the matter and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable law.
The updated version will be published on www.realratna.com, along with the revised effective date where appropriate.
13. Contact Us
For privacy-related questions, requests or complaints, please contact:
Business Name: M/s REAL RATNA GEMS
Website: www.realratna.com
Email: realratnaindia@gmail.com
Phone: +91 7089917777
Address: 323–324, Tilak Marg, Neemuch, Madhya Pradesh – 458441, India.
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By using our website, you acknowledge that you have read this Privacy Policy. Any consent required for specific data-processing activities will be obtained separately where required by applicable law.
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